SRL Diagnostics

Redesigning the app for a leading Dignostics center and pathology lab in India. The goal was to improve the navigation while also introducing the health tracker and option to view past records.

Role
  • User Experience
  • Interface Design
Company
  • Interface Business Solutions (Fulcro)
Duration
  • 3 months
Year
  • 2017
Team (Design)
  • Niyati Kothari
  • Priya Khanna

Background

SRL is the largest Diagnostics Company in India having an impressive 'Reach', providing superior quality diagnostics services to its customers through a very efficient network of labs and collection points.

  • Offers
    3500 different
    kinds of Test
  • Around
    1,07,000 Tests
    per day
  • 370 Labs and
    4 International
    Labs
  • More than
    70 collection
    centers

Interviewing

Before starting the new version for the platform it was important to understand the problems currently faced by the user and the further opportunity area. It was crucial to determine the users’ painpoint so we interviewed some patients and their relatives to define the problem.

SRL - User 1
Roshan Singh, 32 yrs

"My wife was detected with cancer and we had quite a few tests to be done every month. It was difficult to find a particular test to book and get the reports for the same."

SRL - User 1
Sarthak Gandhi, 24 yrs

"The first time I visited the app for booking a test, I could’nt read about the details anywhere. I had to read about it on google and later I could’nt do the payment because it led me to some other page. It’s very chaotic."

SRL - User 1
Ishita Thacker, 40 yrs

"I face difficulties in booking a particular package. I take a lot of time just to book one test and figure out about the confirmation of the booking post payment."

User Journey

SRL - Splash Screens

Splash Screens

Weather forecast is synced with the back-end to keep the user updated following with a few health tips.

SRL - Splash Screens

Visual Language

Using colors that are calm and comforting since it is a healthcare service, we introduced the new color palette and designed icons as we developed the brand further.

SRL - Color Palette
SRL - Icons

Dashboard

A user can book a test, book a package, manage/view test reports and change location now in a simpler way. User can also add family members to the app to view the reports and keep a record of their health reports.

SRL - Dashboard Logged In user
SRL - Dashboard Burger Menu

BMI Calculator

An end user can now calculate BMI in 4 easy steps. User can also view their past BMI results.

SRL - BMI Calculator SRL - BMI Calculator
SRL - Dashboard 2 SRL - Dashboard 2

User Profile

SRL - User Profile
SRL - User Profile

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